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Privacy Statement

Purpose of Statement

The Gate Theatre is committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and Privacy and Electronic Communications Regulations (PECR).
Our privacy statement will inform you as to how your information is collected, utilised and protected.

Who We Are

The Gate Theatre is a not-for-profit-theatre with charitable status: Charity Number CHY 11638. Registered in Ireland. Company Number 27768.

Information collected

Through our booking system for both online and box office interactions:

Once you purchase tickets, gift certificates or merchandise, or sign up for our newsletter, your personal data is held on the Gate Theatre’s booking system, Spektrix. This information is essential for fulfilling your requested order, and is also important for auditing purposes. The full use of this data is outlined in detail later in this statement.
Your personal data on The Gate Theatre booking system includes your contact details, transaction history, and your contact preferences.
You may purchase tickets or merchandise in person at our box office without providing your contact details. However, please be aware that you do this at your own risk, as we will not be able to contact you in the instance of a performance cancellation or other unforeseen event.
While we do not systematically erase your information, the Gate respects and facilitates your right to view, alter, and erase your personal data. You may view and alter your contact information and marketing preferences in your online booking account at www.gatetheatre.ie/my-account at any time, or you can do so by contacting our box office team. If you wish to have your personal data removed from our booking system, please contact us at boxoffice@gate-theatre.ie or +353 1 874 4045. This will be actioned within 24 hours, within box office opening hours.

Through our website:

When you visit our website, we collect information about how you interact with our web content with a view of improving your online experience. Please see the cookies section of this statement for more information.

Legal basis

Contract Purposes

Once you purchase tickets, gift certificates or merchandise, or sign up for our marketing list, you enter into a contract with us. In order for us to fulfil this contract, your data is held on the Gate Theatre’s booking system, Spektrix. For example, we may need to contact you to inform you of changes or cancellations of a show you’ve booked, or if there are problems with a payment.

Legitimate Business Interests

In some situations, which are describes in further detail below, we collect and process your personal data for purposes within our organisation’s legitimate interests.

With your consent

In some cases, where the above bases are not appropriate, we will ask for your specific consent before using your data. For example, when you visit our website www.gatetheatre.ie for the first time, we will ask for your consent to track and facilitate your interactions with the website through cookies. For more information, please see the cookies section of this statement.

Marketing communications

From time to time we may send you information relating to the Gate and its events. When you book, you will be given the opportunity to let us know whether you would like to receive this information. Your preference is recorded and respected.
We strive to communicate with you about the theatre’s work in ways that you will find relevant and respectful. In order to achieve this, we may use personal data relating to past interactions, such as what events you have booked in the past. This data educates us about our audience and your preferences, which in turn can inform the running of the theatre. Our legitimate organisational interest is the legal basis for these communication activities.
You may update your preference regarding communications from the Gate at any time, with immediate effect, via your online booking account at www.gatetheatre.ie/my-account, or by emailing boxoffice@gate-theatre.ie or calling +353 1 874 4045. Any direct marketing campaigns that may be run by the Gate will provide the opportunity to opt-out.

Other Processing Activities

In addition to marketing communications, we also process personal data in the following ways within our legitimate organisational interests:
We may analyse your personal data to ensure we are sending you relevant and timely communications.
We may analyse data we hold in order to prevent identify fraud.
To improve your experience of our website, we may analyse how you interact with it.
In all of these examples, we consider your interests and rights to ensure that these are not infringed upon. You have the right to object to this processing at any time by emailing boxoffice@gate-theatre.ie or calling +353 1 874 4045.

How We Protect Your Data

Access to your information

The only situation in which we will disclose your data to a third party is to our own service providers who are most closely involved in the provision of box office and communications services. Our service providers are contractually required to adhere strictly to our instructions and data protection laws. Beyond this, your data will not be forwarded on to third parties without your consent or unless lawful purposes require us to do so.
In order to protect your data, the Gate Theatre’s booking system and data processor, Spektrix, uses stringent security measures that are compliant with Recital 39 of the General Data Protection Regulation (GDPR).
Access to your data is limited to only the Gate team members for whom it is absolutely necessary in the functioning of their responsibilities.

Your payment information

Credit Card details are used only to process your requested order. Requested orders are processed securely through Spektrix’s Payment Processer, in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
Spektrix facilitates a Card Holder Wallet feature that allows you to optionally store card details securely to facilitate speedier future transactions. This is carried out in compliance with PCI-DSS and in a way where none of our staff members are able to see your full card number. Your security code is never stored. This feature is only activated at your specific request, and can be deactivated at any time through your online booking account at www.gatetheatre.ie/my-account or through box office (boxoffice@gate-theatre.ie or +353 1 874 4045).
At no point are your card details stored on Gate Theatre servers.

Cookies

In order to improve your experience of our website, we use Cookies to track your interactions with our website.
Cookies are small text files that are automatically placed on your computer or mobile device by some websites that you may visit. They are widely used to ensure a website functions properly (for example, for your selected tickets to be tracked through the checkout process) as well as to provide website operators to access information on how the website is used.
When you log on to our website for the first time, a message will appear asking for your consent to the use of Cookies, with a link to further details about the types of Cookies used, as well as a link to our full Cookies Policy. You may choose to consent to our use of all Cookies, or you may specify which types of Cookies may be employed.
To see our full Cookies Policy, please click here.

Contact Details

If you have any further questions, please contact our box office on +353 1 874 4045 or boxoffice@gate-theatre.ie. Alternatively, visit our box office at Cavendish Row, Dublin D01 WY26 and our team will be happy to assist you. Our box office opening hours are:
Monday to Saturday, 10am to 7pm*
*Please note that these hours may vary around public holidays